User Researcher

Cabinet Office

Apply before 11:55 pm on Sunday 16th June 2024

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Details

Reference number

354324

工资

£40,850 - £44,260

由于这是一个专业的数字角色，我们能够在适用的情况下支付津贴http://intranet.cabinetoffice.政府.英国/任务/ digital-data-and-technology-ddat-delegated-pay / digital-data-and-technology-ddat-delegated-pay-policy /. 我们将根据您在面试中所展示的技能和经验进行评估. Salaries over the band minimum will be paid as a non-pensionable allowance.

A Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

CO - Government People Group (GPG)

Type of role

数字
Information Technology
Social Research

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

内容

• Location
• 十大网博靠谱平台 the job
• 好处
• Things you need to know
• Apply and further information

Location

布里斯托尔, South West England, BS2 0PS : Glasgow, 苏格兰, G2 8HS : Manchester, North West England, M2 3AA : Newcastle upon Tyne, North East England, NE98 1ZZ : York, Yorkshire and the Humber, YO1 7 px

十大网博靠谱平台 the job

Job summary

User Researchers are a key part of teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or 政府ernment colleagues - who use a service. 他们的发现使他们的团队能够以更低的成本和风险更快地设计和构建更好的服务. And to continuously improve services, based on data and evidence.

我们在政府人员小组的用户研究人员正在不断塑造超过450人使用的服务,000 civil servants, including recruitment, learning and pensions. 这些用户研究员职位将澳门十大正规赌博娱乐平台一项雄心勃勃的计划，该计划将改善公务员队伍中人员和数据的流动方式，以便我们在最需要他们的地方部署合适的人员.

The Government People Group exists to work with departments, professions, and functions to build a modern, effective Civil Service.

We support the 政府ernment workforce with the right skills and capability. We are working with leaders to get the right people in the right jobs, with the right skills and continuous learning to excel in their roles.

We provide leadership, and in turn, create leaders with exceptional line management capability across departments, influencing partners in the wider public sector and beyond. This involves getting our retention and reward strategy right, to nurture specific skills, and create pride and resilience in our workforce.

我们的角色也是为中央政府提供系统领导，将后台服务整合在一起. Collectively, we help support the Cabinet Office’s priority to drive efficiencies, and reforms that will make 政府ernment work better, to ultimately provide a better service to the public.

Job description

我们是跨部门工作的专业知识中心，使公务员更容易使用人力资源平台, finance and payroll.  We recently launched the new Shared Services Strategy for Government, which will deliver services that are better value, and cut through processes that cost time and money. Our overarching objectives are:

1)满足终端用户需求，促进员工和管理者的卓越和便利.

2) Delivering value and efficiency, including by separating technology from Service Centres, and including all transactional services.

3) Convergence around processes and data, including the consolidation and modernisation of technology platforms, while maintaining choice for departments.

Through this strategy, 我们的目标是解放公务员，让他们专注于他们最擅长的事情:与公民互动并为公民提供服务.

What you will be working on:

您将澳门十大正规赌博娱乐平台“互操作性OneData”计划，该计划设想一个更灵活的, 善用科技，使公务员和数据更容易跨部门流动. 每一套方案都旨在大大改善公务员队伍的运作方式，使我们能够更好地为市民服务. The programme has 4 main strands:

1. 政府技能校园-建立分析和使用劳动力数据(如技能)的能力, experience and knowledge) across Civil Service departments, professions and functions. This will enable improved workforce 计划ning, resource deployment, capability building interventions, and business services.
   
   
2. Staff transfers / movers - improving how civil servants move between roles. This will involve simplifying, streamlining and automating processes for moving civil servants around 政府ernment, so that we have the right people where we need them quickly.
   
   
3. 中央员工标识符——创建一个与每个公务员整个职业生涯相关联的唯一标识符，用于与业务服务(例如.g. HR and finance). 这将使跨部门界限的更个性化和综合的服务成为可能.
   
   
4. Integration Hub - introducing common tools, 标准和平台，实现业务服务之间的无缝集成，减轻用户负担，降低成本.

It’s likely that you’ll mainly be focused on the Staff transfers strand. You will be joining us as we transition through the pilot and Beta phases. You’ll also work with our wider portfolio of digital services covering recruitment, learning and business services. 

Person specification

As a User Researcher you will:

• 计划, design and prepare a range of user research activities to support the design, development and continuous improvement of 政府ernment services. 这将包括选择正确的研究方法(如调查), usability interviews, card sorting, guerrilla research etc.)
• carry out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
• 领导同事分析研究数据，合成清晰可行的发现, 包括与分析同事密切合作，以创建用户行为的丰富图片
• 沟通用户研究结果，以帮助团队和更广泛的组织深入了解用户及其需求-包括在展示和演讲中进行演示, designing and maintaining research outputs on the team wall, creating formal reports
• work closely with product managers, 设计师和开发人员将用户研究结果转化为故事和行动，从而产生有价值的产品和服务功能
• 为更广泛的用户研究社区做出贡献——包括在聚会上发表演讲和撰写博客文章.

Essential criteria:

• Research skills - You understand and have experience of a range of user research methods. You know when to use those methods and how to apply them correctly. You know how to involve your team in research activities.
• Inclusive research - 你了解政府服务用户的多样性，以及让每个人都能使用和使用这些服务的必要性. 您可以与同事合作，在适当的研究活动中包括多种用户.
• Analysis and synthesis -您了解如何应用基本技术来分析研究数据和综合研究结果. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use.
• Society and technology -您可以调整用户研究活动，以帮助您的团队了解不断变化的用户行为.
• Strategic insight - You understand what problem teams are trying to solve. You can align user research activities to inform decision making and action.
• User-centred and agile practices - You understand and have experience of a range of user-centred practices. 您知道如何在多学科团队中与同事一起规划和进行持续的用户研究.

These roles are aligned to the 数字, Data and Technology (DDaT) Capability Framework for the Civil Service. You can view the User Researcher role at http://www.gov.uk/guidance/user-researcher

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. 虽然出席其他地点的公务要求也将计算在此出勤率中.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Research skills
• Analysis and synthesis
• User-centred and agile practices

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Stage 1 - Application & 筛选

To apply for this post, 你需要完成网上申请程序，包括提供以下材料: 

1. A CV setting out your career history, with key responsibilities and achievements. 您将把信息添加到结构化表单中，而不是附加文档. 
2. 一份个人陈述，说明你的技能和经验是如何与职位相关的. 这应该包括你如何完成类似职责和活动的例子. 你应该把重点放在招聘广告职责部分列出的基本标准上. The statement is limited to no longer than 1,000 words. 
3. Three 250-word statements on the Technical skills listed in this advert

如果收到大量申请，可能会使用简历进行初步筛选. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Selection process

Stage 2 - Video Interview

Unless you are otherwise informed, 面试的最后阶段是通过Google Meet进行视频面试，你将根据行为和技术技能进行评估. 可能会有一个简短的练习让你展示你的技能和经验. More details will be provided for applicants invited to interview.

Expected timeline (subject to change)

Expected sift date/s – tbc

Expected interview date/s – tbc

Interview location - Online