服务交付经理

气象局

在2024年6月17日星期一晚上11点55分之前申请

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Details

参考号码

355448

工资

£41,725 - £45,257

A 公务员退休金 雇主的平均供款为27%

工作成绩

高级行政主任

合同类型

永久

角色类型

架构和数据
环境与可持续发展
信息技术
项目交付
其他

工作模式

全职

职位数量

1

内容

• 位置
• 十大网博靠谱平台工作
• 好处
• 你需要知道的事情
• 申请及进一步资料

位置

国家

十大网博靠谱平台工作

工作总结

We’re looking for an exceptional 服务交付经理 to help us make a difference to our planet.

工作描述

作为我们的服务交付经理, 这份工作可能适合混合型工作, which is where an employee works part of the week in the office and part of the week from home. 这是自愿的, non-contractual arrangement and the location advertised will be your contractual place of work.

我们的机会是全职的，每周37小时. This post may be based at various UK 气象局 locations depending on availability and suitability for the role. Please visit our Careers Site to explore potential locations or email careers@metoffice.政府.uk 特定查询.

改变世界的工作

从科学到技术, 从气象学到管理学, 从计划到沟通, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and 政府ernment to make better decisions to stay safe and thrive. 这里是气象局. 这就是我们.

• We’re a force for good - focusing on our environmental and social impact
• We’re experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We’re better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

你的专业领域

We're recruiting a 服务交付经理 (SDM) to work closely with the 气象局 Data Provisioning Team. This includes overseeing the delivery of data through Weather DataHub (a website which offers access to customisable weather data via API) and other delivery systems for observed and forecast data. 

You will also be responsible for ensuring data is provided to our customers as part of our commitments to the World Meteorological Organisation (WMO). Enabling data delivery to anyone is at the heart of meeting the 气象局 citizen engagement strategy to drive socio-economic benefit and reach. Understanding how we evolve our operational services is key to the future data offer.

你的主要职责

• Being responsible for the set up and production of all customer services and managing the day-to-day delivery of these services to customers to meet business, 遵从性和及时性要求. This will include ensuring all appropriate documentation surrounding your services is provided and maintained.
• Contribute to the management of service incidents and problems when required, 和实施, executing and maintaining appropriate business continuity measures and documentation.
• Collaborating with cross-office teams and customers to identify, develop and/or improve services and manage the implementation into the operational environment. This will include realising efficiencies balanced against quality standards and where possible reducing production costs.
• Building and maintaining excellent customer relationships and representing Services and the 气象局 at customer meetings, 内部和外部. Ability to demonstrate our production capabilities to increase knowledge and understanding and to manage expectations.
• 开发和记录服务和程序, including developing service measures/Operational Level Agreements (OLAs)/Service Level Agreements (SLAs), 支持服务验收并改进变更程序.
• Assisting Senior Managers in implementing policy and corporate initiatives and acting as a role model for our brand values. Acting to support, manage and implement change in WIA, Services and the wider 气象局.

人规范

基本准则、技能和经验:

1. We’re Experts by Nature - Demonstrate through strong leadership skills excellent customer service focus, particularly with regards to the management of incidents and customer feedback.
2. We Live and Breathe It - Evidence of excellent organisational skills and the ability to manage a high workload and conflicting priorities, whilst ensuring excellent customer service delivery is maintained.
3. We’re Experts by Nature - Demonstrate a sound knowledge of complex data flows, 了解IT服务管理.
4. We’re Better Together - Evidence of developing and maintaining successful working relationships with customers and stakeholders.
5. We Keep Evolving - An awareness of the application of quality standards and evidence of finding ways to improve and evolve services provided to customers and stakeholders.
6. 我们在一起会更好——出色的团队合作精神, 人际关系和沟通技巧(书面和口头).