Content & Design Manager – Employee HR & IT Support Services -Scottish Government
Government Digital & Data -
Content & Design Manager – Employee HR & IT Support Services
Scottish Government
Apply before 11:55 pm on Sunday 9th June 2024
Details
Reference number
356151
Salary
£36,585 - £41,834
Employer Pension Contribution 28.9%
A Civil Service Pension with an average employer contribution of 27%
Job grade
Higher Executive Officer
B2
Contract type
Permanent
Type of role
Digital
Working pattern
Full-time
Number of jobs available
1
Contents
Location
5 Atlantic Quay, 150 Broomielaw, Glasgow G2 8LU
About the job
Job summary
£36,585 - £41,834 plus £5000 Digital (DDaT) Pay Supplement after 3 month qualifying period. Hybrid Working with Edinburgh or Glasgow base location
At Scottish Government, we work daily to improve the lives of the people of Scotland. Our vision is to be a dynamic, diverse and connected organisation serving Scotland now and in the future.
This role plays a vital part in helping colleagues work effectively and realise our vision.
Adopting a user centred approach, you would be responsible for developing & designing content covering our wide range of HR & IT support services. In ensuring information is clear, consistent, accessible and easy to find, understand you will be potentially helping and empowering 22,000+ people who use these services.
“Content designer is a really varied and interesting role. As designers, we want to help the user do something and make their interaction as straightforward as possible. It’s a great area to work in if you enjoy solving problems and having the freedom to be creative.
You’ll be joining an enthusiastic and encouraging content community at the Scottish Government. Folk are always happy to answer questions, share their knowledge and learn from each other. Whatever your background or experience, your thoughts and skills will be valued. " Elaine Gibb, Senior Content Designer
Hear from colleagues discussing Digital Careers at Scottish Government.
Job description
User focus (content design)
- Create content and form label design that helps users solve their common IT problems, evidencing the need based on analysing the service desk queries.
- Create and iterate content for end-to-end services that makes complex language and processes easy to understand. Record design decisions and design debt.
- Provide evidence and acceptance criteria for design decisions that show how the content meets user needs.
User-centred content design
- Work within a multi-disciplinary team to support improvements to the service desk offerings based on anticipated changes to the business priorities
- Use data, research and evidence to plan, write, design and edit content across multiple channels that meets content styles and standards.
- Set review dates and monitor the effectiveness of content to make continuous improvements.
- Engage with and contribute to the Scottish Government content design community of practice.
Agile working
- Work in agile teams and help them to manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP).
- Adapt, reflect and be responsive to feedback.
Content concepts and prototyping
- Create prototypes and content plans to demonstrate proposed approaches to content design.
- Explain how the pattern choice, publishing approach and metadata will shape how the content will be published and managed.
Stakeholder relationship management (content design)
- Prioritise and build relationships with stakeholders. Communicating with them in various ways to build consensus on content design approaches that balance the needs of the business and user.
Strategic thinking
- Establish and iterate content patterns and standards.
- Contribute to the creation and development of content strategies and processes.
Person specification
No specific qualifications are required for this post.
Essential Criteria
- Your experience of working in an agile team and using agile tools allows you to use an iterative and flexible approach to rapidly deliver content.
- Your experience of working with content prototyping techniques, patterns and content management systems allows you to create prototypes that show value to others and publish content.
- Your experience of tailoring communication styles, to meet the needs of others, allows you to build and reach consensus with stakeholders.
- Your experience of creating and developing content design principles allows you to contribute to the creation and implementation of a content strategy.
- Your experience of working with user stories and creating content that can be measured as effectively meeting the needs of users allows you to propose suitable content design approaches.
- Your experience of making complex language, user journeys and processes easy to understand allows you to plan and design content that delivers the right information, in the right pattern and format, to meet the needs of the user.
Benefits
Alongside your salary of £36,585, Scottish Government contributes £10,573 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
WHAT WE CAN OFFER YOU
As a Scottish Government employee, you can start work every day knowing you are helping make a real difference contributing to vital public services in Scotland.
To attract, develop and retain the best talent we offer an extensive range of benefits, are committed to promoting a healthy work-life balance and supporting professional development.
This role offers a Salary Range of £36,585 to £41,834 and benefits including: -
- £5000 Digital (DDaT) Pay Supplement after a 3-month qualifying period ***
- Generous Pension Scheme with employer contribution of 28.97%
- Flexible working arrangements with potential of up to 4 days off a month
- 36.5 Days Annual Leave - including public and privilege holidays. This increases to 41.5 days after 4-years' service.
- Learning and development opportunities to support your personal and professional growth including access to the Scottish Digital Academy – a centre of excellence for digital capability.
- Health and wellbeing support including 24-hour access to our Employee Assistance Programme, plus counselling support available for all
- A ‘Right to Disconnect Policy’ to enable staff to disengage from work outside normal working hours
- Discounts on gym memberships and retail outlets
To learn more about our full range of benefits, please visit our career's page
Digital (DDaT) Pay Supplement
This post attracts a £5000 DDAT (Digital, Data & Technology) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments and are subject to regular review.
